The word “Ombudsman” is a Swedish term that means citizen representative. Blair Senior Services, Inc.’s Ombudsman serve as an advocate for the rights of all residents in personal care homes, nursing homes/long term care facilities, domiciliary homes and adult day care centers. Blair Senior Services’ Ombudsman visits over 45 long term care facilities checking with residents to determine if their rights are being upheld, needs are met, and concerns have been resolved. No problem or concern is too small. Complaints can include: improper food temperatures, medication management issues, missing belongings or problems with staff or other residents. If complaints are substantiated, the Ombudsman will help to resolve the issue. For more information on becoming an Ombudsman volunteer, call (814) 296-6336.